Refund Policy

We will consider issuing a refund for the following reasons:

• The product purchased was not received in its full version as advertised
• The customer was unsuccessful in installing the software and/or product as per the instructions and support guidance we provided
• The customer is unhappy because the software had limited functionality in comparison to the trial version delivered to them,or the customer is unhappy with the product specifications contained within the product documentation
• There were technical errors or failures in our system which caused us to not deliver the product within the specified time frame
• Duplicate purchases made by the customer due to system errors on our part.

You must keep in mind that refunds will not be issued for situations including:

• When a customer buys the wrong product.
• Delivery issues with emails after they were sent out,like if an email is sent to your spam folder or the wrong email address is provided by the customer.
• The activation code expired before the product was used in cases where there was a period of time before you could use the product.
• Delivery delays due to things that we cannot control,such as internet connectivity issues or interruptions in services provided by other companies.
• If a customer has changed their mind about the product after it was delivered.
• If a customer receives the activation code but the email was sent to their spam folder because of the settings of their email.
• If a customer mistakenly purchased a product but decided not to continue with their purchase after they completed the checkout process.
• Experience of technical difficulties after downloading and installing the software successfully
• The product cannot work with the customer's system requirements or expectations of use
• Delivery delays for products due to weekends or public holidays.
• System incompatibility issues if the customer's computer does not meet the minimum system requirements for the product.
• Miscommunications or misinterpretations of the customer's needs during the support interaction with a customer support person.
• Damage or malfunctioning products caused by the customer using the product incorrectly,through improper care or unauthorized modifications to the product.
• Failure to request money back,a request must be made within 30 days from the day you bought the product.

In order to qualify for the return of your money you must comply with all of the following criteria:

• Customers must test the demo trial version available for free before purchasing the product.
• The request for refund should be submitted within 30 days after making the original purchase.
• The software should not be used in excess of 40% of its core functions.
• All files and activation codes related to purchased products need to be returned or deactivated.
• Customers need to provide detailed information regarding the reason why they were unable to use the product.

We suggest that our valuable customers download and test out the trial versions of all software products before buying as this provides a basis for how the software works before purchasing,including compatibility with your computer system and how well it meets your specific task needs. By taking advantage of the trial version before buying you can make an informed decision when purchasing and minimize the likelihood of needing to request a refund.

Your needs may change and we always want to support you by providing the ability to upgrade to a higher tiered product. We do not allow downgrading to a lower tiered product but will help you upgrade your license at any time if you need additional features.

Once your refund request has been approved by us,we will issue the refund to your original payment method within 5-10 business days. The time it takes for the refund to arrive in your account is dependent on your payment provider and may take longer than stated. An email will be sent to you when your refund has been processed.

Please contact our Customer Service Department (support@toolsbaer.com) if you have any questions regarding the refund policy or for assistance with your refund request. We are happy to help you!